General Terms and Conditions for Deliveries and Services


1. General applicability
The following general terms and conditions are applicable in their current version to any commercial relationship between EPP-Modelle and our customers. The following general terms and conditions are exclusive. Opposing terms cannot be accepted. Conditions presented by our customers and conflicting with ours can only be accepted if EPP-Modelle has agreed to these in written form in each individual case.

2. Sales contract
The contract between the costumer and EPP-Modelle is only concluded after EPP-Modellehas shipped the goods. All items offered at EPP-Modelle are generally available although in exceptional circumstances a particular item may be temporarily sold out. EPP-Modelle will inform the customer via e-mail about this immediately. If the unavailable items have already been paid for, the client will receive a full refund.

3. Return policy
The customer has, the right to return items without any specific reasons within 14 days, if he is a consumer according to §13BGB. Items have to be packed adequately and sent to: Rene Moitroux, Brunnenstr. 53, 52441 Linnich, Germany. The customer must prove that the items have been sent back. After the goods have been sent back the sales contract is terminated. The reshipment must contain the full delivery including accessories and construction manuals. Goods that have been specially manufactured on costumers request cannot be refunded. Products that have been obviously used cannot be returned. Please use the original packacking for the reshipment. If the customer cannot return the items in perfect condition, EPP-Modelle is entitled to receive compensation. If the items have already been paid for, EPP-Modelle is entitled to deduct this compensation from the refund. In certain cases this compensation may be the total price paid. Possible transaction fees may be deducted.

4. Packaging and delivery
Packaging and delivery are chargeable. The delivery is from our warehouse to the shipping address of the buyer. We try to deliver the ware immediately. In case of a delivery delay we will inform you immediately via e-mail. In case of unavailability of the ordered ware we reserve the right not to deliver. Advanced payments will be refunded immediately in that case. Unless EPP-Modelle has separately in writing undertaken an express guarantee of delivery at a certain time, EPP-Modelle shall not be liable for any delay in delivery.

5. Property reservation
Until full payment has been received all items remain the property of EPP-Modelle.

The prices at the date of order are effective. All prices are gross prices including the valid tax.

7. Payment
Items offered on are available only against an advance payment with one of the payment options given during the ordering process.

8. Limited warranty
Please announce any visible material-, manufacturing- or transportation damage not later than 2 weeks after the delivery of the goods. Our warranty period commences upon receipt of the delivery by the customer and runs for six months. During the warranty period we will, at our option, either repair or replace products that prove to be defective. In case this does not lead to rectification of defects, you are entitled to return the goods or to get a reduction of the purchase price. All costs incurred by the buyer and related to the defective product shall be for the buyers account and risk.

9. Privacy statement
EPP-Modelle is committed to protect the privacy of customers shopping at and to treating personal information as confidential. This privacy statement is based on various German laws, among them the Bundesdatenschutzgesetz (BDSG – Federal law for data protection) and the Telekommunikationsgesetz (Telecommunication law). Personal information gathered from customers is used exclusively to process an order and to dispatch the articles ordered. EPP-Modelle assures customers that their personal information will not be handed on to third parties.

10. Venue and governing law
Any dispute between the buyer and EPP-Modelle, which the parties cannot resolve between themselves in good faith, shall be governed by and construed according to German law. The place of jurisdiction is the registered office of EPP-Modelle in Germany.